This industry top-50 property and casualty insurance carrier wanted to adopt a more data-driven, customer-centric business model that would enable them to improve customer acquisition, engagement and retention while maintaining growth and profitability in an increasingly constrained and competitive environment.
Our Achieving Customer-centric Business Objectives Through Effective Management of Data Across the Enterprise case study recaps our work with a top tier property and casualty insurance carrier.
Many of their existing systems were solution-oriented, and data assets were spread across departments — including IT, actuarial, finance and operations. To achieve their goals, they needed to align their existing systems, integrate data and implement new technologies and processes that would allow them to govern, manage and access data at an enterprise level.
Learn more about how FSFP quickly achieved executive buy-in and enabled a foundation for continued commitment and enthusiasm for MDM implementation and data governance alignment, including solutions for:
- Implemented data governance, master data management (MDM) and data quality recommendations to drive cross-departmental alignment for the Customer360 Transformation.
- Secured executive buy-in and active participation, ensuring leadership support for data-driven initiatives.
- Demonstrated how MDM accelerates revenue growth, enhances profitability, improves customer experience and insights, strengthens regulatory compliance and boosts employee satisfaction.